Terms & Conditions

1.Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following  terms and conditions of use, which together with our privacy policy govern Roxie Cosmetics relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Roxie Cosmetics or 'us' or 'we' refers to the owner of the website whose registered office is 3 Yellowmead Road, PL2 2QE, Plymouth. Our company registration number is 9494967534 registered in England. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following  terms of use:

1.1  The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2  This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties please do not use website,

1.3  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.4  Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.5  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.6  All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

1.7  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.8  From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.9  Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2. Overall TERMS

2.1  Roxie Cosmetics.co.uk selling cosmetics to individual and wholesale orders by only internet

2.2  Condition to accept order by us is to accept terms and conditions

2.3  Orders can be made 24 hours / 7 days except technical breaks

2.4  Prices which are visible on the www.roxiecosmetics.co.uk website are VAT included prices. Shipping prices are not included in above prices

2.5  Promotions in our shop can be used ONLY separately, you should choose which promotion you would like to use and it could be only one.

2.6  Some of the Products don't have ENGLISH Written leaflet, if You have any questions about how to use products or ingredients - please contact us immediately

3. Order TERMS

3.1  Orders can be made only by fill the order form on the website www.roxiecosmetics.co.uk

3.2  To accept order it is required to give us personal details such us: names, address, phone number, email address

3.3  You are responsible to give us accurate and real personal details

3.4  We reserve the right to CANCEL ORDER in case of :

  • Not accurate and incomplete order form
  • Incomplete personal details needed to post
  • Not receive payment in 5 working days
  • If we do not have a particular product in stock

4. Payment TERMS

4.1  We accept payments made by Pay-Pal

4.2  We accept payments made by Debit / Credit cards: Master Card/ Visa/ Visa Debit/ Visa Electron/ Discover/ American Express/ Maestro

5. Shipping TERMS

5.1  All our orders will be send by Royal Mail and we will use their services, we offer range of shipping methods to suit your needs :

  • Royal Mail 48 (Normally takes 2-3 working days) –  £4.00
  • Royal Mail 24 (Normally takes 1-2 working days) -  £6.00
  • Special Delivery up to 1pm -  £11.00

5.2  We offer FREE UK SHIPPING FOR ORDERS OVER £40.00 – Those orders will be send via Royal Mail 48 service

5.3  We do not provide International shipping for  retail orders

5.4  Normally we send all orders the same day ( If order was placed before 1pm UK time) in working day EXCEPT SATURDAY (all orders will be send up to 12pm). If order was placed after that time, it will be send next working day.

5.5  One order could be send in separated packages, as Royal Mail have limited size parcels

6. Complaints / Returns / Cancellations

6.1  Complaint are under Consumer Rights Law and You should have 14 calendar days to cancel and return goods for any reason to get refund

6.2  To accept RETURN of goods by us – You need to fill out a RETURN FORM which is included in your order in envelope and send it back to us with goods

6.3  In case of Returning goods we REFUND ONLY GOODS COST – POSTAGE COST IS NOT REFUNDABLE

6.4  You are always responsible for cost of return shipping, goods should be securely wrapped and packed to make sure there won’t be any damages.

6.5  We won’t refund any money if goods will be returned AFTER 14 Calendar days, we won’t send it again to You

6.6  If goods will be delivered to us damaged then we won’t refund money and we do not take any  responsibility, You should contact Your shipping company to claim damaged parcel

6.7  When goods are returned. You are responsible to provide tracking number/ barcode number/ notification number that goods are delivered to us. Otherwise we won’t refund any money until we’ll receive goods in good condition

6.8  If goods are returned and delivered to us we have right to refund money up to 5 working days