When will my order ship?

Order Processing & Fulfilment: Once payment is completed and verified, your order will be processed by our Roxie warehouse system awaiting product fulfillment. The order processing time varies for each order and depends on the ordered items’ availability status shown on the product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as a reference as your order will be processed and shipped out altogether.

You may refer to the following stock status on product page to estimate the processing time.

• Dispatch Same-Day up to 13:00.
• Dispatch within 48 hours.
• Dispatch within 4 - 7 working days.
• Dispatch within 2 - 3 weeks.
• Out of stock.
  

Pre-order products (Dispatch 4-7 working days, Dispatch 2 -3 weeks): All customers ordering pre-order products on our website specifically agree upon the following terms and conditions which accompany such orders.

By placing the order for a pre-order product, the customer acknowledges that the product is specifically ordered for them and cannot be cancelled, exchanged or returned (unless faulty). Please refer to full pre-order Terms & Conditions

For the latest delivery information please refer to Shipping page.

Do you offer free shipping?

Yes we do! We offer Free shipping for UK customers on all orders over £40*. Orders with Free Shipping service will be send by Royal Mail 48 service.

*excluding heavy items such us (furniture, cosmetics chairs, massage beds, etc.).

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Please see shipping page to get most recent information.

How long will it take to get my order?

It depends on where you are. Once dispatched orders to the UK address will take 2-5 business days to arrive except special delivery which is next day guaranteed service. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What's your return policy?

Our policy lasts 90 days. You can return your products to us without a reason. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Are your product original?

YES! We cooperate only with manufacturers and large trusted distributors to get our products. We can assure anyone that we take every step to make sure that, every sinle item in our store is 100% genuine.

What brands do you have?

We stock more than 100 beauty brands. Please see full list of all available beauty brands.

I can't find my favourite brand / product in your store.

We are really sorry! We try to keep our stock growing all the time. If you can't find brand which you are interested, please contact our Customer Support. We might be able to help you what you want.

Free UK delivery for orders £40* or more.

*excluding heavy items such us (furniture, cosmetics chairs, massage beds, etc.).

We Ship Your Products from UK Warehouse.

Order Processing & Fulfilment: Once payment is completed and verified, your order will be processed by our Roxie warehouse system awaiting product fulfillment. The order processing time varies for each order and depends on the ordered items’ availability status shown on the product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as a reference as your order will be processed and shipped out altogether.

You may refer to the following stock status on product page to estimate the processing time.

• Dispatch Same-Day up to 13:00.
• Dispatch within 48 hours.
• Dispatch within 4 - 7 working days.
• Dispatch within 2 - 3 weeks.
• Out of stock.
  

Pre-order products (Dispatch 4-7 working days, Dispatch 2 - 3 weeks): All customers ordering pre-order products on our website specifically agree upon the following terms and conditions which accompany such orders.

By placing the order for a pre-order product, the customer acknowledges that the product is specifically ordered for them and cannot be cancelled, exchanged or returned (unless faulty). Please refer to full pre-order Terms & Conditions

For the latest delivery information please refer to Shipping page.

Please find our current delivery options and pricing below. Please be aware that we ship orders only on business days (Monday to Friday, excluding public holidays). Orders placed on Saturday or Sunday will be dispatched on the following Monday.